This section outlines where you can get help with RefWorks, some approaches to common problems and information on alternatives.
How to use RefWorks for your work: for 1-1 guidance on using RefWorks in practice, contact the Academic Skills Centre for an appointment.
For technical problems, see Technical Support in the box below this one.
To check details of referencing styles, see the iCite Guide and select the required style.
If you encounter technical problems with RefWorks, perhaps in setting up on your laptop, or with something not working as it should, then either contact RefWorks Support directly.
Or: Contact the University IT Helpdesk.
Citations and Bibliographies: manual workaround
RefWorks Citation Manager (add-in for Word 2016)
Pop-up blockers may prevent you exporting records successfully into RefWorks.
NB: It is recommended not to use Internet Explorer.
Click on 3-bar icon at top right ,
|In the top right of the screen, click on the icon with bars or dots|
|From pop-up, Select Options > Content.||
Select Settings > Show Advanced Settings
For Exceptions – untick Block popup windows.
|Then scroll down to Privacy – and click on content settings|
Scroll down to pop-ups: tick to allow pop-ups and click Done
enter this URL in Chrome - chrome://settings/content/popups
drag the button to the right to unblock
Panopto video recording (including subtitles). This is for using Endnote Online, but an exported file of RefWorks references can also be imported into other referencing software such as Zotero or Mendeley as required.
References stored in RefWorks can be either transferred in bulk - the entire library - or by individual named folder
Transferring by folder allows the file structure set up in RefWorks to be then replicated in named Groups in Endnote Online: the numbers of results transferred will also be more manageable