Have you created an account?
Does the login box reappear?
"Roaming access has expired" error message occurs when the account has been set up using a computer not linked to the University proxy.
More information about Roaming is available from Clarivate Support pages.
Panopto video from Academic Skills Centre, UoB: includes sub-titles.
In EndNote Online, you may find problems moving the cursor over Collect and then down and across to Import References (the option furthest to the right after Online Search and New Reference).
The options may seem to disappear if you do not take the cursor slowly down to Online Search then carefully across to Import References.
There was a problem with the direct export function to EndNote Online (Web) from EBSCO databases.
If this is encountered again, the other option to export and save an RIS file instead. This RIS file can then be uploaded from within Endnote Online.
See the EBSCO databases page in this guide for details of direct and indirect export to EndNote Online.
This may happen when exporting results from Web of Science database searches.
In Web of Science, simply go to the Products tab at the top right of the screen.
In the drop-down menu, choose EndNote (near the end of the drop-down - not 'EndNote Click') and this should then open up EndNote Online on-screen. You may need to enter your Web of Science / EndNote Online login details in the process
EndNote Online is hosted on the same overall platform as the databases contained in Web of Science (Science, Social Science, Arts and Humanities Indexes and others). If you are using Web of Science and EndNote Online at the same time, you may wish to have them both open in separate browser tabs.
I selected results and attempted export to EndNote Online but nothing happened.
B: Try signing up for and then opening Proquest Research - "My Research" - in the Proquest platform to enable successful downloads. You can do so within any Proquest database.
C: Check which browser extensions you are using in Chrome. Try disabling these - go to Settings, Advanced, Extensions - and disabling then re-enabling these to see if any one or more conflict with the ProQuest RIS file download.
Then carry out your search in the Proquest database or database collection: or go to the results page for the search you've already done.
You upload a file of results following a database search, but nothing appears in your EndNote Online account.
This can happen if you have inadvertently chosen the wrong filter in EndNote Online when uploading the file.
In Collect - Import References: check the options available against Import Option.
See also: "Troubleshooting - List of Styles in Word" on this page.
Q: There is no EndNote tab in my Word document - what do I do?
1. Check that you have downloaded the Cite While You Write plugin
2. If you have downloaded the plugin but it is not visible in Word:
Q: Why do I have problems connecting to Endnote in Word?
If you are still encountering problems, then contact technical support
Q: A separate programme, also called EndNote, appears on my computer when I try to insert a citation in a Word document I’ve just opened.
You may have opened EndNote Desktop by accident: this could happen if you are on a campus or institutional PC or laptop. EndNote Desktop is a related but separate product
If EndNote 20 has been installed, this may have an extra tab in the pop-up: the Application tab is unchanged. 20 is the latest edition EndNote Desktop.
See also Using Endnote Online with Word: 'Cite While You Write' in this guide.
Q: The EndNote online account login box keeps appearing when I try to use EndNote online with Word
Have you logged in to your EndNote online account?
Which browser are you using to login to your EndNote online account?
Q: I see a 'Cannot edit range' error message in Word when I try to insert a citation.
Do you also use Mendeley?
Q: The EndNote tab doesn't appear in Word 2016
Have you downloaded the Cite While You Write plugin?
Q: I'm having trouble with a long document divided into chapters and matching up all the citations and reference lists.
Names of corporate or organisational authors may need extra detail to be reproduced correctly in the in-text citation and reference list or bibliography.
For example, if the National Health Service is the author, then this needs to have a comma added after the name in the EndNote Library entry. This should then produce correct in-text citations and reference list entries.
The EndNote / Clarivate supplier support pages have more information about how to enter author names in EndNote Online.
Have you selected favourite styles in EndNote online?
Panopto video from Academic Skills Centre, University of Birmingham (includes subtitles).
The Vancouver referencing style uses abbreviated titles for journals. These abbreviations are not included in Endnote Online, so if you working with Vancouver, you will need to edit the individual references in the reference list to change the full journal title to the abbreviated form.
To do so, highlight and remove each journal title in your final reference list or bibliography, and replace the title with the abbreviation. Where there is more than one reference from the same journal, the Find - Replace function in Word can be used. You can find the recognised abbreviations by using the journal title to search the National Library of Medicine Catalog, journals page.
Q: Some Apple MAC users have reported problems when opening Endnote / Cite While You Write (CWYW) in Word.
A: Clarivate Analytics recommend setting Word / Office programmes to "Open using Rosetta".
Q: I've downloaded CWYW for my Mac but I can't see it
A: Read the detailed instructions from Clarivate Analytics on installing CWYW in Word for Macs.
Q: Should I be using the Endnote Online or the App?
A: There is an App: this is on the Apple Store for iPhone or iPad. However, note that Apps are usually more basic products, however, aimed at temporary use before synching with the main product.
As outlined and instructed in this guide, undergraduate and taught postgraduate students at the University of Birmingham are recommended to use Endnote Online, the web-based product hosted on the Web of Science platform (available via FindIt@Bham).
To enable use of Endnote Online:
Do check that you have not instead downloaded the Endnote Desktop product, which is a separate programme supported for research postgraduates (PGRs) and other researchers and academic and other staff at the University of Birmingham. The Apple App may be more intended for linking with this Desktop product than Endnote Online.
Endnote Online is the web-based product enabled by setting up an account on Web of Science. Setting up the account does not involved downloading software, except for the Cite While You Write plugin for Word documents.
If you have downloaded Endnote from My Software (UoB students), this is the separate Desktop programme recommended for doctoral and later researchers and other staff at the University.
The following screenshots illustrate this process.
In EndNote Desktop:
In EndNote Online:
I need to create a bibliography as well as a reference list.
A bibliography is a list of everything you have read when preparing your paper. A reference list is everything you have cited in your paper.
You can generate a bibliography from EndNote online
Q: There is incorrect/missing information in my reference list
Which style are you using?
Q: I need to insert the citation without the Author's name
This affects the Cite them right Harvard style.
The default setting for journal article references in Cite them right Harvard style does not include the doi (digital object identifier).
To change this, there are currently two options.
Option 1. Go into the record details in Endnote Online and change the Reference Type to Electronic article (from Journal article). Then go to your Word document and insert the citation as required. If you had already inserted the citation before noticing the problem, then it may be advisable to remove the citation first, and then re-insert this after you have made the changes in your Endnote Online library entry. Use the Edit Citation feature in Cite While You Write
Change Reference Type to Electronic Article in Endnote Online.
In Word, highlight the citation and right-click for Edit Citation, then select 'More' from the arrow by Edit Citation.
Option 2. Edit the reference details in the entry in the Word document itself. Note that this will not change the record itself in the Endnote Online library.
Note that your references may appear consecutively in the final list in your Word document without the required line-spacing.
Panopto video from Academic Skills Centre, University of Birmingham (includes subtitles).
The Vancouver referencing style uses abbreviated titles for journals. These abbreviations are not included in Endnote Online, so if you are working with Vancouver, you will need to edit the individual references in the reference list to change the full journal title to the abbreviated form.
To do so, highlight and remove each journal title in your final reference list or bibliography, and replace the title with the abbreviation. You can find the recognized abbreviations by using the journal title to search the National Library of Medicine Catalog, journals page.
Please note: this is only for users of Endnote Desktop who are also using Endnote Online. Endnote Desktop is supported at UoB for doctoral and other researchers and University staff.
Setting up an EndNote online (web) account allows you to synchronise your desktop library with your online library and take it with you wherever you have an Internet connection. However, you can only synchronise ONE EndNote Desktop library with ONE EndNote online library.
If you have several EndNote libraries we recommend merging them into one master library and using the Groups feature to organise your references.
If you find that your references and groups have been duplicated after syncing you can deduplicate as follows: